Level Up With Real-Time Insights
mygo+ ERP includes configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster in your SaaS help desk.
Omnichannel Interactions
Don't miss support calls from your customers. mygo+ ERP makes it easy to convert all interactions into data so your support team doesn't have to juggle between apps. With Call Popup, you can receive live notifications of incoming calls on your desktop. You can also turn emails in your inbox into tickets with this SaaS help desk software.
Automate Ticket Assignments
Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team. This leaves more time to respond to customers, empowering your SaaS help desk to meet commitments on time.
Team Excellence
Collaborate to address support tickets with multiple assignments or mentions. mygo+ ERP includes out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic (including open and closed tickets).
Service Level Agreement
Personalize your customer experience with SLAs (for your support policy, response and resolution times, etc) based on the expectations you set with customers. You can track fulfillment or failures to improve your support process.
Customer Portal
Level up your customers' interaction with your system and boost customer experience. Your clients can track the status of their issues and your team's correspondence in mygo+ ERP's Issue Portal. Just invite customers as users in your mygo+ ERP account and let them reap the benefits of full transparency — opening sales orders, tracking shipments via delivery note status, raising issue tickets, and tracking resolution details.
Knowledge Base
Reduce ticket load by creating crisp help articles and FAQs, so that your service team can work on the complex issues that need their attention. This not only expands your knowledge base, but also empowers your customers to find solutions without having to wait for an agent.
Scheduling Maintenance Visits
Using the Maintenance Schedule feature, you can avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.
On-The-Fly Customizations
Create your own accounting software. Map the data you care about by adding custom fields in your forms. Then customize form behavior by auto-fetching values, hide fields based on user roles, and create custom print formats — all without a single line of code.
mygo+ ERP is the world's best Solution
ERP Software for Modern Businesses
Accounting
Get a real time view of your cash flow. Full
fledged accounting module covering every
aspect of book keeping.
Human Resources
Manage full employee life cycle right from
onboarding, attendance, expense
claims, assets to separation.
Manufacturing
Effectively maintain and manage multilevel bill
of materials, production planning, job cards &
inventory.
Sales & Purchase
Increase productivity and lower costs by
managing your sales and purchase cycles, from
purchase to sales orders
CRM
Win and retain more customers by optimising
sales process. Track leads, opportunities and
send the quotes on the go.
Projects
Deliver both internal and external projects on
time, budget and profitability. Track tasks,
timesheets and issues by project.
Helpdesk
Deliver a better service experience with an
intuitive issue tracker and integrated
knowledge base.
Asset Management
Maintain and Manage details of assets, their
movement, value adjustment and depreciation.
Website
mygo+ ERP comes with a fully featured content
management with blogs, web pages and forms.